AirAsia is a well-known low-cost airline that offers passengers the convenience of staying connected even while they are in transit. The airline offers its in-flight WiFi services through its ROKKi platform, which provides both free and paid options for passengers. With the ever-growing need for internet connectivity, AirAsia’s in-flight WiFi services have become an essential feature for many passengers, especially those who need to stay connected for work or personal reasons.

Key Details about AirAsia

AirAsia is a popular low-cost airline that operates under the IATA code AK and the ICAO code AXM. The airline is known for its affordable fares and wide range of destinations. In addition to this, AirAsia has been providing in-flight WiFi services for a number of years, making it a convenient option for passengers who need to stay connected while they are on a flight.

In-Flight WiFi on AirAsia

AirAsia offers its passengers the option of accessing the internet while they are on a flight. The airline’s flights are equipped with the necessary facilities to provide in-flight WiFi services, but these services are not free. Passengers must purchase one of the available packages to access the internet during their flight.

To determine if a flight has in-flight WiFi services, passengers can simply visit AirAsia’s website and enter their flight number. This will provide them with all the necessary information about the availability of in-flight WiFi services on their flight.

Types of In-Flight WiFi Services

AirAsia offers two types of in-flight WiFi services – high-speed internet and free in-flight entertainment. The free in-flight entertainment includes options such as watching videos, playing games, and reading content. However, passengers must purchase a package to access the high-speed internet services.

Free 10 MB of Internet

AirAsia offers passengers the chance to redeem a complimentary 10 MB of internet by following these simple steps:

  1. Connect to AirAsia’s free WiFi and visit
  2. Tap on the “Free 10 MB” option on the home page.
  3. Log in to your AirAsia BIG account.
  4. Enjoy your complimentary 10 MB of internet.

AirAsia WiFi Packages

AirAsia offers five different packages for passengers to choose from, with varying data limits and prices. The packages are designed to cater to the different needs of passengers, whether they just need to chat or check emails, or if they want to stream videos and music.

CostData Limit Best For Redeem with BIG Points
MYR 9 ($2.16) 10 Mb Chat Apps 900 points
MYR 18 ($4.32) 20 Mb Social Media 1800 points
MYR 38 ($9.12) 50 Mb Emails and Browsing 3800 points
MYR 48 ($11.52) 100 Mb Lite Streaming 4800 points
MYR 58 ($13.92) 200 Mb Best for Streaming 5800 points

Passengers can use their mobile phones, laptops, or tablets to access the internet once the flight reaches an altitude of 10,000 feet. However, the service will automatically be turned off when the flight descends below 10,000 feet.

Tips for Using AirAsia’s In-Flight WiFi Services

While AirAsia’s in-flight WiFi services are functional for basic tasks like chatting or texting , it is not ideal for heavy usage such as video streaming or online gaming. It can also be quite slow at times, especially if there is a lot of traffic on the network.

Passengers who need to use this service should keep these tips in mind:

  • Keep your device charged before boarding the plane. If you are planning to use your mobile phone, make sure that it has a full battery or is connected to an external power bank .
  • Use WiFi only when necessary. Switching on your device’s WiFi can drain its battery quickly, especially when used for video streaming or online gaming.
  • Try to avoid using your phone when the plane is landing and taking off. This is because the signal can be lost during these times, which can lead to dropped calls or text messages.
  • When you are using your mobile device, try not to use it close to other electronic equipment. This includes laptops and tablets, which can interfere with the plane’s navigational system.

Earning and redeeming BIG Points

Earning BIG Points is a simple and easy process. You can earn BIG Points by simply using the AirAsia wifi service on your flights or by completing surveys and promotions. The more you use the AirAsia wifi service, the more BIG Points you will earn.

Redeeming BIG Points is also a simple process. Once you have logged in to your BIG Membership account in the AirAsia wifi Portal, you will be able to see your available BIG Points balance.

From there, you can choose to redeem your BIG Points for different wifi packages, such as 10 MB of chat app usage, 20 MB of social media usage, 50 MB of email and browsing usage, 100 MB of lite streaming, or 200 MB of best for streaming. The cost of each package is listed in BIG Points and in Malaysian Ringgit (MYR).

Overall, earning and redeeming BIG Points is a great way to get more out of your AirAsia flights and to make the most of your in-flight experience. Whether you’re looking to stay connected to your friends and family, to browse the web, or to stream your favorite content, AirAsia’s BIG Points program makes it easy to get the wifi you need.

Frequently Asked Questions

Who Is AirAsia Wifi Provider

ROKKi is the provider of AirAsia’s in-flight Wi-Fi.

Do All AirAsia Flights Have Wifi?

No, Wi-Fi is only available on selected flights.

Is AirAsia wifi Free?

No, there are five paid internet packages to choose from.

How to Earn AirAsia BIG Points?

You can earn BIG Points by flying with AirAsia and its worldwide partners, as well as through daily shopping, bank rewards, and co-brand cards.

What is the Discount Code?

Take advantage of a 25% discount on local shops at during your AirAsia flights with Wi-Fi by using the promo code LOCAL25. This offer is only valid in August and September.

Is AirAsia’s Wi-Fi of Good Quality?

It is only suitable for simple tasks such as texting and chatting. It is not recommended for heavy-duty usage.